How To Kill Your Brand and Business With A Few Facebook Updates

posted in: Social Media 98 comments

You’d think in this day and age of social media, Community Managers of Facebook Pages for businesses would be trained and savvy.

Because if they were, they wouldn’t call their customers “bitches” and tell someone who posted a complaint on their wall, that it’d “kill” them to have customers like these. Couple that with a poor grasp of the English language, and you have an almost laughable social media disaster, as evidenced by Le Deux Garcons, a bakery (or as they call themselves, a patisserie) based in Kuala Lumpur, Malaysia.

{In Sarcasm Font} Here’s how you kill your brand and business in a few simple steps:

1. When a customer has a valid complaint, and a helpful suggestion to improve customer service, tell them to buy their desserts elsewhere. For dramatic flair, tell your customer it’d kill you to have to serve people like her. Oh, and insult the French while you’re at it.

Le Deux Garcons FB wall status

2. Following that exchange, tell your customers that you can manage without their patronage because you can “afford to.” Use the word “whatever” when possible, to emphasize how little you care.

Le Deux Garcons FB wall status 2

3. Delete the wall status above. But only after it’s been screen grabbed.

4. Proceed to call your customers “bitches”.

Le Deux Garcons calls customers bitches

5. Delete the wall post above and pretend nothing happened, while everyone in Kuala Lumpur spreads word that your bakery is not worth visiting, unless you want to be called a bitch and served up a side of attitude.

As of this writing (March 24, Sunday morning), Le Deux Garcons has not responded to this unfolding disaster in any way. Their Facebook page‘s last update is over two months old. The non-recommendations are rolling in, with folks saying they will never, ever step foot into that store again.

Not once have they apologized for the poor service the original poster complained about, nor their rude responses to their customers.

Le Deux Garcons, I think you need to hire a social media consultant and/ or a PR team to clean up your social media mess. Good luck.

Update #1: Le Deux Garcons posted this apology (which sounds very template, or is it just me?) at 1.00 p.m. on 24 March. From the comments, it doesn’t look like it made much difference, with customers calling for a more sincere approach.

Le Deux Garcons apology

Update #2: The largest local newspaper covered this “brouhaha” as they called it, quoting the owner Ben Yeong as saying that the apology above is sufficient, and that’s that. He also insisted that the remarks above were written by a “staff member”. So, Mr. Yeong, your shop assistants are allowed to login to your business’s Facebook account? Or worse, do you have a social media manager who is clearly clueless? My take? Mr. Ben Yeong is the perpetrator.

I will be following this as it unfolds further, and post updates when they happen.

Alison
I am a former PR and marketing professional turned work-at-home mother to four - two boys, born December 2009, May 2012 and boy/ girl twins born September 2014. After a 10-year career in various PR agencies, and of the world's biggest sports brands, I traded in launch parties, product launches, and world travel, for sippy cups, diapers, and breastfeeding. Aside from this blog, I am a contributing writer at Everyday Family. My writing has also been featured on Mamalode, Families In the Loop, andThe Huffington Post.
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  • March 24, 2013 Laura

    The shame is that this happens way too often. And each time it does, media picks up on it. Why, when there are such capable social media people out there, do companies continue to screw over their own customers by thinking that they can handle a little Facebook and Twitter on their own? Just because you use Twitter and know how to set up a Facebook page does not make you a social media professional.
    Laura recently wrote…Everything I Ever Needed to Know I Learned in Kindergarten (Update)My Profile

    • March 27, 2013 Alison

      Sadly, this is very common for Malaysian companies, who spend big bucks on advertising and PR (this is from personal experience), but fail to recognize that social media needs its own team. Not everyone can handle social media, as evidenced by this mess, which is not the first in Malaysia (Google “Paradigm Mall social media” and you’ll see what I mean).

  • March 24, 2013 Adrienne

    Wow. I wonder who’s handling their social media?? I wonder if it’s truly the owner or an employee. Either way, the owners should be well aware. My number one peeve is poor customer service. It shows such an arrogance and attitude of entitlement when business owners do not offer kind service.
    Adrienne recently wrote…The Blog Workshop Online Conference-I’m Going!My Profile

    • March 25, 2013 Avril Jennin

      From the way it was written, it sounded like the owner of the bakery. The staff could be all busy in the kitchen, with no time surfing the net.

    • March 27, 2013 Alison

      The owner has claimed that a “staff member” was responsible for these remarks, which I highly doubt. From the language (my, mine etc, referring to the business, in those Facebook responses), indicate to me that it was the owner himself. He’s denying it though.

  • March 24, 2013 Michelle

    What a mess! You’d think common sense would prevail. I can’t imagine how anyone would think responding in this way would be a good idea.
    Michelle recently wrote…100,000 miles & How Soccer Overtook Our LivesMy Profile

    • March 27, 2013 Alison

      Common sense is not so common these days!

  • March 24, 2013 Robin

    Unbelievable. But can I tell you how much I love it that people (like you) don’t just let this slide, but instead call attention to how completely disrespectful and inappropriate this is? They’re going to get both a social media and a life lesson here. Love it.
    Robin recently wrote…The Newborn PhaseMy Profile

    • March 27, 2013 Alison

      Oh yes, definitely lessons to be learned. Based on the owners’ reactions though? They’re unapologetic and unrepentant. Sad.

  • March 24, 2013 Sue

    *jaw drop*

    Really? Really?
    Sue recently wrote…The Perfect PlanMy Profile

  • March 24, 2013 Tabitha Vos

    wow! just wow! I usually don’t wish anyone any disrespect, but after reading this….. Nobody deserves to be treated like these people were treated.

    People like this doesn’t belong in social media or the public. I really feel bad for the people that was hurt in all this, I hope they can overcome and move on.

    Thanks for sharing this!
    Tabitha Vos recently wrote…Book Rentals & SmilesMy Profile

    • March 27, 2013 Alison

      I think the lady who ‘started’ all this is fine, she’s probably really glad that this spread the way it did, as it raised awareness on how wrong the bakery was. But you’re right, these people really don’t belong in social media!

  • March 24, 2013 Andrea

    This simply amazes me. People really think doing business like this makes a lick of sense? Seriously? SMH. I don’t get it. Never will. Obviously someone is wearing crankypants and has no clue what they’re doing!
    Andrea recently wrote…I remember.My Profile

    • March 27, 2013 Alison

      Haha, crankypants! Yes, I think so. I’ve heard that the owner is an abrasive type, even before this incident. So crankypants is definitely apt!

  • March 24, 2013 Melissa

    Wow, as a former brand manager, this pains me. In the age of social media, arrogance and attitude can kill your business (NOT customers who have suggestions!) Hope the community boycotts the store!
    Melissa recently wrote…Purging {Not-so-wordy Wednesday}My Profile

    • March 27, 2013 Alison

      It pains me too, coming from a marketing/ PR background. And being in social media now? This appalled me even more. There is talk of boycott. Only time will tell if they survive this.

  • March 24, 2013 Paulin

    Hey Alison, I stumbled on your blog after the LDG burst on their FB. Just to say I like your blog and reading your bio, I’m inspired. =D

    • March 24, 2013 Alison

      Paulin, thank you for coming by, reading and commenting!

  • March 24, 2013 kensomuse

    Hi Alison,

    Came across your blog after reading your comments in LDG. Being in the sales and service industry for the past 15 years, I was shocked when I first came across this issue. I am also dismayed at how another chef, Isodara Chai stood up to defend this appalling attitude in the article below:-

    http://www.themalaysianinsider.com/sideviews/article/the-customer-is-not-always-right-isadora-chai/

    and I had written a lengthy reply but was sadly unable to post due to the admin disabling comments. The MalaysianInsider were probably unable to deal with the huge negativity that was heading their way for publishing such a view. I run my own blog (though limited to the automotive field only) and am very careful with what gets posted.

    I am curious about one thing …. in all my years of experience, I would advise the owners of LDG to lay low for the next couple of months …. don’t remove any more posting and be polite in every form of engagement with whatever feedback that is given. Hopefully they would have a more mature administrator who could not only respond in a more sensible manner but to be able to pick the gems from the heaps of negative feedback they’re going to get. They could still turn this around if they are able to show they have truly made changes to their store. What else would you recommend since you’ve been a PR person for such a long while?

    • March 27, 2013 Alison

      Hi, thank you for your comment! Yes, I read Isadora Chai’s article as well, and was not impressed with her point of view, and said as much in my comment there. There is no circumstance, in any industry, to warrant calling customers “bitches”.

      I agree with you that LDG should probably lie low for a while, to wait for the furore to die down. However, looking at their response over the past few days, they appear to give the impression of being unapologetic and unrepentant. They won’t even admit to being responsible for the posts, blaming it on a member of their staff (which I doubt). If they remain steadfastly unapologetic, I doubt they will ever reach the pinnacle of success they could have.

      Immediate measures they should take should include:
      1. Taking the customer’s suggestion onboard – label those macarons!
      2. Go on their Facebook page, and tell people they did that. It’s the first step to show that they do care about what customers think.
      3. Apologize personally to Ee-Lyn, the original customer who started this whole thing.
      4. Train their staff in customer service.
      5. Hire a social media manager.

      • April 7, 2013 Pek

        According to tripadvisor , in January Isadora dresses down a paying customer for requesting chilli sauce, hence her entitled article comes as no surprise.

  • March 24, 2013 ilene

    As some one who spent 15 years in a past life in marketing, I don’t even know what to say – except it will take a LONG TIME – if ever – for them to clean up this mess. Thank you for the example of what NOT to do!
    ilene recently wrote…A FavorMy Profile

    • March 27, 2013 Alison

      I agree. They need to take immediate steps to rectify things, but they haven’t. Tis a pity.

  • March 24, 2013 Mamaintheburbs

    Great post! Unfortunately I feel this happens with too many businesses. The one thing that really bothers me is when you get absolutely no feedback and they ignore your complaint.

    • March 27, 2013 Alison

      It is seemingly common, isn’t it?

  • March 24, 2013 Martha

    This is just unbelievable. Customer service is not difficult… you just have to treat your customer as you’d want to be treated. The person who made the comments needs to stay off of social media sites (and the people in the store should try harder to be kind and helpful to customers). What a mess!
    Martha recently wrote…Let’s Not Go to Twitter JailMy Profile

    • March 27, 2013 Alison

      An absolute total mess.

  • March 24, 2013 Susi

    Wow, that’s crazy. And here I thought GoDaddy were handling their customers wrong over the past week. But it’s nothing compared to this. They really should have hired you!!! :)
    Susi recently wrote…Pic Wrap #11 {Birthday Edition}My Profile

    • March 27, 2013 Alison

      Hah! I wouldn’t touch them with a 10-foot pole. :)

  • March 25, 2013 Jen

    The apology wasn’t concrete enough to attract or get back regular. non regular/ new customers. it already gave a negative impact towards customers, they should do something if they really want to maintain their image or so- call reputation

    • March 27, 2013 Alison

      Yes, and the first thing they should have done, was to put labels on those macarons, and show people they did. At least that shows they do care about constructive criticism, and that they listen to their customers. LDG has a lot to learn about customer service AND social media.

  • March 25, 2013 Amanda Jillian

    Oh my goodness, this is like the Applebee’s social media train wreck again. Do people not realize what they are doing to themselves and their business when you commit social suicide worldwide? Then there’s the lovely employees that sit and argue with customers in stores. It’s ridiculous.

    • March 27, 2013 Alison

      I know right? You’d think people would know better by now.

  • March 25, 2013 Heather

    It’s like watching a train wreck happen in slow motion.

    And then he called them “bitches”… :-O

    Wow. This guy is going to have a rude awakening when he realizes that those faces on the web are actual people… people who won’t be doing business with him anymore. SMH
    Heather recently wrote…That Bitchin’ KitchenMy Profile

    • March 27, 2013 Alison

      Clearly a case of do before you think. :)

  • March 25, 2013 RJ

    Wow, cannot believe a business would react this way to a customer’s request. You would think they would want to give their customers a better experience and stay in business.

    • March 27, 2013 Alison

      Ego comes before a fall, yes?

  • March 25, 2013 gigi

    wow, that is an extreme case of social media fail!!!
    gigi recently wrote…Font Frenzy Friday: Spring FontsMy Profile

    • March 27, 2013 Alison

      #TotalFail

  • March 25, 2013 Julie the Wife

    Wow. Just…wow. Whenever I think brands with Facebook pages or Twitter accounts have learned you don’t do this, someone else goes out and doubles down. Thanks for sharing and your insights – my first time here, found you through Kludgy Mom, glad I did!
    Julie the Wife recently wrote…Procrastination StationMy Profile

    • March 27, 2013 Alison

      I know, right? This business and its owners are clearly not social media savvy.In 2013. You’d think they would be. Sigh.

  • March 25, 2013 Meng

    I first got to know about this after reading Isadora Chai’s article on Malaysian Insider, which prompt me to look for what she was referring to and found my way here. Thank you for journaling about this as this could serve to be a great example on how not to treat your customers be it publicly or privately.

    http://www.facebook.com/mengyean/posts/343726115729512

    • March 27, 2013 Alison

      Thanks for reading, Meng! I do consider this a public service announcement. :)

  • March 25, 2013 Corinna

    Given the attitude of a lot of youngsters in the work place these days, the original, inflammatory comments would appear to have come from someone rather young. This was most probably a family Facebook page put together and administered by a teenager, either staff or a member of the family. The results probably took a while to filter down to the business owner when someone either phoned to complain or visited the shop to do so. I can understand the austere reply. It is difficult to grovel in text format without the possibility of making your readers cringe, and I suspect – and hope, that a more abject apology has been posted at the business concerned.

    • March 25, 2013 Meng

      Based on what I hear possibly from one of the 2 owners, a male as well.

    • March 27, 2013 Alison

      No further apology was posted, and the owners have made it very clear that they have apologized and that’s enough, as far as they’re concerned. As to who posted the comments, the owners have claimed that a member of staff did so, but many doubt that, and feel that it is one of the owners who did. Which makes sense if you look at the language used (me, my etc) and the fact that it’s a business Facebook page, not a personal one. I doubt that the owner would have given Admin access to one of his staff to mess around with their page.

  • March 25, 2013 BenjaminFoo (

    A witty approach to talk about the crisis, shows lots of personality. :)

    I guess with a little proper planning and snatching up this golden opportunity there could actually be a silver lining beneath it all. But it all depends on the owners.

    Apparently some sources said that it was the owner who replied and posted himself. So i guess that says much about it. Will be following this closely as well.

    Nicely written, short simple sweet. :)

    • March 27, 2013 Alison

      Thank you, Benjamin. I find that laying out the facts (with a touch of sarcasm) makes for an easy read. :)

      I don’t think the owners are savvy enough to capitalize on their boo-boo. A shame, but a lesson for them, I suppose.

  • March 25, 2013 od

    U forgot about the part when LDG wrote ‘where is ur adress i can send u the dog shit for free’ that one also all over FB

  • March 25, 2013 Bev

    Wow, that was really sad how the bakery behaved, whoever was behind the Facebook messages. As a small business owner, I would want to go above and beyond addressing the feedback and concerns of my customers, not bash them, especially not in such a public place. I do hope they have learned something from this experience.
    Bev recently wrote…Julie Ann Art: An Artist InterviewMy Profile

    • March 27, 2013 Alison

      You’re right, a business owner who cares about their customers, would have done the opposite of this fiasco. Pride comes before a fall, and none the truer than in this case.

  • March 25, 2013 thedoseofreality

    Aaaahhh, nothing better than a good dose of poor customer service. I am honestly shocked sometimes when I see the types of people businesses let run their social media. Wow.-The Dose Girls

    • March 27, 2013 Alison

      I know, right? Tsk tsk.

  • March 25, 2013 another jennifer

    It continually amazes me what businesses will do to kill their brand on social media. Thanks for another great example for me to use when I’m showing clients what NOT to do!
    another jennifer recently wrote…The Worst Egg Decorating Kit on the PlanetMy Profile

    • March 27, 2013 Alison

      I’m glad to be of service, Jennifer :)
      Yes, this is definitely a good case study of “How Not To Screw Yourself In Social Media.”

  • March 25, 2013 Tamara

    This is..shocking. I’m glad you’re spreading the word here on your beautiful blog. I can’t even imagine why a business owner or social media manager, or anyone, would put that kind of language and disrespect on a business page.
    Tamara recently wrote…Tips On Phoning It In.My Profile

    • March 27, 2013 Alison

      Right? I was aghast when I first saw this.

  • March 26, 2013 Jennifer

    Some businesses just don’t get it.
    Jennifer recently wrote…See you at Blissdom!My Profile

  • March 26, 2013 JL

    I live in Paris and I can pretty much vouch a Parisian would never ever act in this way, maybe they lack the smile sometimes but they never lack class.

    • March 27, 2013 Alison

      I’ve never been to Paris, but I’ve met many a Parisienne and I agree with you.

  • March 26, 2013 sgrmse.

    You write so beautifully! :’D Ace website. So glad to have come across it!
    sgrmse. recently wrote…XIMy Profile

    • March 27, 2013 Alison

      Thank you!

  • March 26, 2013 Julie Chenell DeNeen

    Wow. That is classy. Snort. You’d think that’d be intuitive knowledge, but I guess people don’t get that Facebook is an extension of their business. Thanks for sharing!
    Julie Chenell DeNeen recently wrote…Choosing the Perfect Blog Giveaway ItemMy Profile

    • March 27, 2013 Alison

      I just don’t understand why they are even on a platform they clearly don’t understand, or want to understand. Thanks for reading, Julie!

  • I’ll handle their social media. I’ll even use biotch instead of bitch. See how classy I am? ;) Ellen
    Sisterhood of the Sensible Moms recently wrote…10 Reasons March Makes Us StabbyMy Profile

    • March 27, 2013 Alison

      Hahahahahaha!
      Biotch.
      xo

  • March 26, 2013 Cyndi

    I think this is a great reminder that EVERYTHING we do – online or off – affects our reputation. There is a time and a place to complain, and the customer had a valid complaint and voiced her opinion appropriately. The company, however, went ballistic and responded completely inappropriately.
    Have you ever head the saying, “It takes 20 years to build a reputation but 20 seconds to destroy it?”
    I definitely wouldn’t frequent a place like that. If their attitude is like that, I can imagine how that it probably carries over to other areas…i.e. cleanliness, professionalism, overall courtesy, the care in which they make their product, and the list goes on.
    Cyndi recently wrote…Forsythia: A Segway to Creative EducationMy Profile

    • March 27, 2013 Alison

      Cyndi, you make a good point about how their online attitude probably carries forward into other areas of their business offline. I for one, will never be a customer of theirs.

  • March 27, 2013 Lady Jennie

    You HAVE to let us know what happens! I am just beside myself. I can hardly believe it.
    Lady Jennie recently wrote…Life in the Trenches – Chapter 12My Profile

  • March 27, 2013 Kristin

    Wow. That’s almost too crazy to even be real. Except that it is because there really are a lot of really clueless people in social media, on both a personal and professional level.

    The main rule of thumb I always keep in mind in blogging and social media: In the online world, perception is EVERYTHING.
    Kristin recently wrote…A Bedtime Story for Rude Hotel GuestsMy Profile

    • March 27, 2013 Alison

      The owners of this ‘patisserie’ are idiots, as demonstrated by their behavior after the fact. The template apology, the continuing insistence that it was enough, the blaming of a “staff member” for the faux pas. And that is my perception of them. :)

  • March 27, 2013 Maureen

    Now that is suicide!
    Companies really need to be careful about who they choose to be in charge of their social media presence. It can either make them or break them and on this case it will break them. Yikes!

    • March 27, 2013 Alison

      Yes, absolutely!

  • March 27, 2013 Corinna

    Given how the people in the business obviously feel about suggestions and comments made to them, I am actually surprised they have a Facebook page anyway. Why would you bother if you do not want to interact in a positive way with prospective clients? Social media is just that, social, so be sociable and interact with the people who have come to your page to speak to you. If you feel agro, take a deep breath, and wait until the next day to give a courteous reply – or not, as the case may be. But never use an advertising platform for your business in such an antagonistic manner, it gives the sense that you would be like that if anyone visited your premises and said something you were not happy about.

    As for who did or did not make the comments and handle the administration of the page, you would be horrified if you knew the age and level of education/training many administrators have. I am not going to name any names, but a highly thought of, global IT company, with a local page, obviously has/had a badly educated and untrained person administrating their business page. Many answers have been given in text speak and have also not been well thought out prior to posting, as just one example. Administration of an FB page, and even company web pages and blogs, is often left to very junior people who have no business or other experience and no common sense, as it is seen as being a low level responsibility that takes no special training or care. In point of fact, such a job should be taken on by a more mature, experienced person.

    Ergo, it is highly possible that a junior member of that company or family has been responsible for setting up the page and administering it. Even so, this could have been sorted out in a better way with a better attitude. Many of us have been left with the feeling that we would have that attitude to deal with if we spent our money in their shop.

    • March 28, 2013 Alison

      Corinna, you’re spot on with your observation that many companies just don’t seem to see the value in assigning social media to people with the right experience and maturity. It’s unfortunate, and as a social media consultant, I really hope to see things change.

  • March 27, 2013 This Busy Life

    Great article. Thanks for sharing. I’m still shaking my head!
    This Busy Life recently wrote…Be StillMy Profile

    • March 27, 2013 Alison

      So am I!

  • March 28, 2013 Charlotte

    WOW. I can’t believe this happened! I mean, really~the problem with social media is that it spreads like wildfire, and in an instance such as this, it’s going to terribly hurt their business going forward.

    YEEEESH~ I also think it’s a case of too little/too late.
    Charlotte recently wrote…kickin’ it old schoolMy Profile

    • March 31, 2013 Alison

      Definitely too little, too late. And they haven’t done anything else beyond their canned response. Shame.

  • March 28, 2013 Elaine A.

    It’s like a social media soap opera!! I LOVE IT!!! ;-P
    Elaine A. recently wrote…Blissdom ’13 – The RecapMy Profile

    • March 31, 2013 Alison

      Hahaha!! I know, right?

  • March 28, 2013 Jason

    “We have no time for bitches.” Take a bow, Les Deux Garcons, for cooking up the latest social media crap-storm.. and giving a half-baked apology, at that. Huck’s Cafe almost got into their footsteps. Anyway, we’ve came up with some bitchy ideas LDG can turn a b*tch of a situation in its favour. Haha.. enjoy!
    Jason recently wrote…Making Social Media Your B*tch (aka What LDG Could Have Done Right)My Profile

    • March 28, 2013 Alison

      Clever ideas, Jason, though I don’t think it’d help LDG :)

  • March 29, 2013 Julia

    Wow I can’t believe a business would respond like that. Regardless of how good the pastries were I wouldn’t go back.
    Julia recently wrote…My TimeMy Profile

    • March 31, 2013 Alison

      I’ve not been there, and now, I have little desire to.

  • March 31, 2013 Tammy

    If he stuck to his guns, is it possible this guy could’ve experienced one of those phenomenons where people actually started going to his shop because he was such a jerk? Like the Soup Nazi? There’s a place in San Diego where the wait staff treats you like crap on purpose. People are strange. Look at what we gravitate to on reality TV.
    Tammy recently wrote…Fiction Friday Part 12: Mr. Wong Goes DownMy Profile

    • March 31, 2013 Alison

      Apparently, their business is still thriving, and I think there were some people who went there just to goose-neck. So I guess it didn’t damage them as much as some would think. I do think they should definitely improve on their social media skills though.

  • March 31, 2013 Katie

    Oh man. I have seen things like this in the US too. Dominos Pizza is one of the WORST offenders for being a HUGE company with absolutely shit social media presence. They have all the “stuff”, but run it TERRIBLY.
    Katie recently wrote…The Mommy Survival KitMy Profile

    • March 31, 2013 Alison

      Domino’s here is pretty dire in many ways too. We tried to order from the last night and they told us it’d take one hour to deliver. Really? Crap service. Also? We couldn’t find their phone number on their website, we had to Google it. Tsk tsk.

  • April 6, 2013 Tonya

    Wow! They need a new social media manger, huh?
    Tonya recently wrote…Dear PinterestMy Profile

    • April 6, 2013 Alison

      Hah! Yes, yes they do.

  • March 29, 2013 Simon

    Honestly, I’m quite tired of hearing this racist stereotyped “attitude thing” about French people. It’s almost impossible to be called a bitch in Paris, where good manners and formalities are the most important thing…this Ben Yeong clearly has a lot to learn from French people, or from polite people in general. There’re 2 French people owning and working at “Yeast” in Telawi, just to make an example, but you’ll never see such an attitude. Doing some decent macarons doesn’t allow him to disrespect anyone, especially considering that without customers he can eat himself his macarons. I’m French myself and yes, I feel offended by this dumb remark of him.

  • March 29, 2013 Alison

    I understand that you’re offended. I am too, on behalf of all French people! LDG’s owners are clearly clueless.

  • March 29, 2013 Simon

    Thanks Alison! I read the Isadora Chai comment on the malaysianinsider as well, and I enjoyed your comment there as well :-)

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